Refund policy

Thank you for shopping with ZOUPW
Our goal is 100% customer satisfaction. If something isn’t quite right, we’ve made the return process as simple as possible.

Order Cancellation

Orders may be canceled before they are shipped. Most orders are processed within 1–2 days after being placed.

If your order has not yet shipped, please contact our customer support team as soon as possible to request cancellation.

If the order has already been shipped, cancellation may no longer be possible. In this case, customers may refuse the package upon delivery or request a return according to our Return Policy.

30-Day Return Policy

Products purchased directly from ZOUPW Official Website may be returned within 30 days of delivery.

To initiate a return, customers must contact the ZOUPW Customer Support Team within 30 days of receiving the product.

To qualify for a return, the item must:

  • Be in its original packaging
  • Be unused, unmodified, and undamaged
  • Include all accessories, cables, manuals, and components
  • Have a Return Merchandise Authorization (RMA) number issued by ZOUPW
  • Include proof of purchase

Unauthorized returns may result in delays, refusal of the package, or additional processing fees.

Return Shipping Costs

ZOUPW will cover return shipping costs under the following conditions:

  • Product arrived damaged during shipping
  • Product has verified manufacturing defects
  • Incorrect item was shipped

For returns due to personal preference or non-quality-related reasons (such as no longer needed, ordered by mistake, incompatible setup, etc.), the customer is responsible for return shipping costs.

Return shipping costs may be deducted from the final refund amount.

Non-Returnable Conditions

ZOUPW does not accept returns for products that have been:

  • Modified or altered in any way
  • Improperly installed or misused
  • Damaged due to customer handling, installation, or environmental misuse

Any modification to a product will void the warranty.

Modified products returned to ZOUPW may be rejected or returned to the customer at the customer’s expense.

Certified Pre-Owned / Refurbished Products

Certified Pre-Owned (refurbished) products are fully inspected and tested before resale. These products may show minor cosmetic signs of previous use but are verified to function properly.

Refurbished Product Return Policy

  • Refurbished products include a 6~12 Month Limited Warranty
  • Within 7 days of delivery, customers may request a return or replacement for verified functional defects caused by non-human factors
  • Products must be returned in original condition with complete packaging and accessories

Except for verified quality issues, refurbished products are generally non-returnable for personal preference reasons after delivery.

ZOUPW reserves the right to inspect all returned refurbished products before approving refunds or replacements.

Refunds

Non-Quality-Related Returns

For returns related to customer preference (not due to defects, shipping damage, or incorrect items):

  • A 10%–15% restocking fee will apply
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

The restocking fee may vary depending on the condition of the returned product and packaging.

Refund Processing Time

After the returned item is received and inspected, refunds will typically be processed within 7–10 business days.

Refunds will be issued to the original payment method used during checkout.

Please note:

  • Processing times may vary depending on your bank or credit card provider
  • Currency exchange fluctuations may affect the refunded amount for international transactions

Customers will receive an email confirmation once the refund has been processed.

Replacement Policy

Shipping Damage

If your product arrives damaged, please contact us within 7 days of delivery and provide:

  • Photos of the product
  • Photos of the packaging
  • Shipping label information

Once verified, ZOUPW will prioritize replacement or reshipment assistance.

Product Quality Issues

For warranty-related quality issues, customers should contact the ZOUPW Technical Support Team for troubleshooting assistance.

ZOUPW may, at its discretion:

  • Repair the product
  • Replace the product with a new unit
  • Replace the product with a certified refurbished unit of equal or greater performance

Customers may be asked to provide:

  • Order number
  • Proof of purchase
  • Photos or videos showing the issue
  • Contact information

Return Process

  1. Contact ZOUPW Customer Support to request an RMA number
  2. Provide proof of purchase and reason for return
  3. Once approved, customers will receive return instructions
  4. Securely package the product with all accessories included
  5. Clearly mark the RMA number on the package

Please do not return products without receiving RMA authorization from ZOUPW.

Third-Party Purchases

For products purchased through third-party marketplaces or retailers (such as Amazon, Walmart, eBay, etc.), returns and refunds must follow the policy of the original seller.

ZOUPW may still provide warranty support for eligible products within the warranty period.

Contact Us

For return requests or warranty support, please contact:

📧 Support Email: services@zoupw.com
🌐 Website: www.zoupw.com