FAQs

About your order

If the order has not shipped out, please contact support team to check if the address in the order can be changed or not. If the order has shipped out, please note that the address in the order cannot be changed.

We apologize for the inconvenience. To address this. Please submit product photos and your order number to our customer service email:services@zoupw.com. After reviewing the situation and confirming eligibility, we will arrange for a replacement or refund. Your cooperation is greatly appreciated.

We regret to inform you that we do not currently provide repair services. However, if you have a product within its warranty period that requires assistance, please feel free to contact us.

Please prepare photos of the incorrect product you received and contact us

Where is my order? 

Our standard procedure is to ship orders within 4 business days of the customer's purchase. If you experience a longer waiting time, we kindly ask for your patience. Alternatively, you can directly contact us for further assistance and inquiries.

You can use this link https://zoupw.com/apps/17TRACK to track it,or contact our customer service

After the product is shipped, it typically takes 3-8 business days for delivery, varying based on the customer's address. We kindly advise you to remain patient and allow a bit more time for the package to arrive.

We will send a shipping email after shipment, please check your email and spam email or contact our customer service!

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

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